Managing Director, Customer Success (Healthcare) - Remote

Overview

Innovaccer is seeking a proven healthcare leader to serve as Managing Director, Customer Success. This individual will be the senior face of Innovaccer to our provider clients — engaging directly with health system C-suites, representing Innovaccer as a strategic partner, and ensuring delivery of measurable outcomes.

In Short

• C-Suite Engagement: Serve as trusted partner to health system executives.
• Strategic Account Leadership: Own a portfolio of strategic accounts.
• Customer Success Leadership: Develop and mentor Customer Success Leaders.
• Delivery Accountability: Ensure seamless execution of commitments.
• Cross-Functional Collaboration: Partner with Sales, Product, Marketing, and Technical teams.
• Influence & Alignment: Navigate complex internal and client environments.
• Market Presence: Understand operational challenges and identify opportunities.
• Growth & Expansion: Drive multi-domain adoption and ensure clients realize ROI.
• Best Practices: Continuously improve team playbooks and best practices.

Requirements

• 20+ years of experience in healthcare provider services.
• 7–10+ years in customer success or account leadership roles.
• Executive-level relationships with provider CFOs, CIOs, and COOs.
• Strong credibility with the CFO for boardroom-level discussions.
• Experience as a former CFO or COO at a large health system is a plus.
• Proven track record of owning and delivering on key metrics.
• Experience leading and developing senior Customer Success Leaders.
• Deep understanding of provider workflows and value-based care.
• Exceptional communication and executive presence.
• MBA, MHA, or equivalent advanced degree preferred.

Benefits

• Generous Paid Time Off: 22 days of fixed time off per year.
• Best-in-Class Parental Leave: Industry-leading parental leave policies.
• Recognition & Rewards: Monetary incentives and company-wide recognition.
• Comprehensive Insurance Coverage: Medical, dental, and vision insurance.