Director, Customer Success Management - Remote

Overview

The Director of Customer Success Management at Salesforce will lead the strategy for Signature Success Plan renewals and growth across teams, focusing on high-tech enterprise customers.

In Short

• Lead strategy for Signature Success Plan renewals.
• Address and resolve customer blocking issues.
• Collaborate on talent retention strategies.
• Ensure teams are proficient in new product introductions.
• Monitor key performance indicators for customer health.
• Work closely with recruiting teams for talent acquisition.
• Stay informed on market trends and risks.
• Execute strategies for capacity planning.
• Demonstrate strong critical thinking skills.
• Foster collaboration between various teams.

Requirements

• 4+ years in leadership roles in customer success.
• Knowledge of Salesforce products and features.
• Experience with enterprise-level customers.
• Strong communication skills.
• Proven track record in talent management.
• Ability to use data and insights for decision making.
• Familiarity with Salesforce's ecosystem.
• Ability to bridge communication between teams.
• Resourcefulness and flexibility in approach.
• Customer-centric mindset.

Benefits

• Time off programs.
• Medical, dental, and vision coverage.
• Mental health support.
• Paid parental leave.
• Life and disability insurance.
• 401(k) plan.
• Employee stock purchasing program.
• Opportunities for career growth.
• Inclusive workplace culture.
• Equal opportunity employer.