Chief Customer Officer, Marketing Cloud - Remote

Overview

The Chief Customer Officer for Marketing Cloud at Salesforce is a leadership role focused on driving customer success through product adoption and business growth initiatives. This position requires a blend of sales and marketing expertise, with a strong emphasis on leveraging AI and technology to enhance customer experience.

In Short

• Lead customer success initiatives for Salesforce Marketing Cloud.
• Drive product adoption and customer value through education and support.
• Collaborate with sales and partner teams to enhance business growth.
• Utilize data-driven strategies to optimize product performance.
• Manage complex projects in a fast-paced environment.
• Develop scalable enablement strategies for internal and external stakeholders.
• Oversee the creation of tools and programs for onboarding and support.
• Ensure alignment between product strategy and go-to-market efforts.
• Foster strong relationships with sales teams and partners.
• Deliver measurable results in customer retention and sales performance.

Requirements

• 15+ years in senior leadership roles.
• 5+ years in sales leadership and marketing technology.
• Experience in driving ACV growth through sales and partner programs.
• Strong knowledge of Marketing Cloud technologies.
• Exceptional communication and interpersonal skills.
• Ability to influence stakeholders at all levels.
• Proven track record in managing complex projects.
• Strategic thinker with hands-on execution skills.
• Experience collaborating with software product teams.
• Consulting experience in solving complex problems through technology.

Benefits

• Comprehensive health benefits including medical, dental, and vision.
• Paid parental leave and mental health support.
• 401(k) and employee stock purchasing program.
• Time off programs to support work-life balance.
• Opportunities for career growth and development.