Healthcare Customer Success Manager - Remote

Overview

We're looking for a Healthcare Customer Success Manager to grow trusted relationships with our hospital customers and ensure their long-term success. The CSM interfaces with customers, builds relationships across the customer organization, and leverages these relationships to improve product utilization and ensure overall satisfaction.

In Short

• Develop Healthcare Executive Relationships and present Executive Business Reviews (EBRs)
• Build trusted relationships with healthcare executives and key stakeholders
• Conduct regular business reviews with healthcare executive-level stakeholders
• Proactively analyze gaps between current state and optimal state
• Track and report on key metrics for customer
• Be knowledgeable in the entire product suite
• Influence future lifetime value through higher product adoption
• Identify customer expectations and desired outcomes
• Drive escalation of client issues and potential risk
• Work cross-functionally with Renewals Specialist

Requirements

• Bachelor’s degree or equivalent work experience
• 3+ years of Customer Success or Account Management experience
• 3+ years of B2B Healthcare company experience

Benefits

• Competitive salary
• Unlimited vacation days
• Generous insurance coverage
• 401k program with a company match
• Fun, collaborative culture!