Manager, Home Care Customer Success - Remote

Overview

The Manager, Customer Success, Home Care Division will lead a team of Customer Success Managers to drive retention of and engagement with the home care agencies in our network.

In Short

• Lead a team of Customer Success Managers.
• Implement processes for high levels of adoption across the network.
• Build strong relationships with agency partners.
• Develop streamlined processes and standard operating procedures.
• Communicate key initiatives through presentations and webinars.
• Increase customer satisfaction through regular check-ins and feedback.
• Collaborate with internal teams for a seamless customer experience.
• Analyze data to track progress and identify improvement areas.
• Provide coaching and training to Customer Success Managers.

Requirements

• Experience managing a team in the home care or healthcare industry.
• Ability to lead and motivate a team.
• Experience with CRM and efficiency processes.
• Excellent communication and interpersonal skills.
• Proficiency with Excel and reporting tools.
• Ability to deliver results in a fast-paced environment.
• Strong project management skills.

Benefits

• Base Salary - $75,000 + 20% Bonus.
• Full benefits including health, life, dental, vision, 401(k) + company match.
• Paid time off.