Customer Success Manager - Health Plans - Remote

Overview

As a Customer Success Manager at H1, you will serve as a trusted partner to clients in the Health Plans and Digital Health space, driving engagement and ensuring long-term success.

In Short

• Act as the main point of contact for clients.
• Build strong stakeholder relationships to drive adoption.
• Manage onboarding and ingestion of H1 data.
• Conduct business reviews to track KPIs.
• Proactively identify and manage risks.
• Oversee multiple cross-functional initiatives.
• Deliver executive-level summaries highlighting ROI.
• Collaborate with product and support teams.
• Drive success metrics like NPS and CSAT.
• Ensure long-term client success and relationship building.

Requirements

• 3+ years in Customer Success or Client Services.
• Experience in health plans or highly-regulated industries.
• Familiarity with data products and API integrations.
• Strong project management skills.
• Adept at balancing multiple priorities.
• Skilled communicator with executive presence.
• Passionate about client success.

Benefits

• Competitive salary with variable commission.
• Stock options available.
• Opportunity to work in a fast-paced environment.
• Engage with cutting-edge healthcare technology.
• Build long-term relationships with clients.