Manager, Patient Engagement - Remote

Overview

As the Manager, Patient Engagement, you will lead a centralized team of Patient Engagement Associates that perform multi-modal outreach to caregivers of patients eligible for the Imagine Pediatrics program. You will be part of a company that enables children with special health care needs to spend more safe days at home, instead of in the hospital.

In Short

• Directly manage Patient Engagement Supervisors and a Quality Assurance Specialist.
• Build a best-in-class centralized outreach team.
• Manage quality assurance & performance management programs.
• Oversee centralized outreach reporting and identify opportunities for improvement.
• Support training & onboarding of new team members.
• Collaborate with key business partners.

Requirements

• Bachelor’s degree and 5-7+ years’ experience in a healthcare call center or centralized healthcare sales environment.
• Excellent communication skills.
• Experience in managing quality assurance & performance management programs.
• Strong leadership skills.
• Proven track record in managing a high performing contact center.
• Bilingual Spanish strongly preferred.

Benefits

• Base salary range of $100,000 - $115,000 plus annual bonus.
• Competitive medical, dental, and vision insurance.
• 401(k) with 4% match, vested 100% from day one.
• Employer-paid short and long-term disability.
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays.
• Paid new parent leave.