Engagement Manager - Remote

Overview

Eppo is hiring its first Engagement Manager in EMEA! We are seeking a technically savvy Engagement Manager (Project Manager) based in London or Berlin to ensure timely, successful implementations of Eppo’s experimentation platform.

In Short

• Serve as project lead and primary interface and point of contact for customers during implementation and onboarding.
• Own all functional aspects of customer projects, including project management, documentation of requirements and timelines, resolution of open issues, communication of status, and more.
• Coordinate and work closely with the other Eppo Customer Success team members.
• Manage all customer communication, including email, video conference, Slack, and face-to-face meetings.
• Serve as a customer advocate within Eppo, escalating issues and driving feature requests.
• Possess a comprehensive understanding of the Eppo products and services.
• Assist in the continued development of the Eppo Customer Success team by mentoring, contributing to our training content, and improving the Eppo methodologies.

Requirements

• Stellar listening, speaking, presentation, and writing skills.
• Strong ability to multi-task, managing multiple concurrent work threads.
• Self-directed with the ability to manage simultaneous, complex engagements with minimal supervision.
• Ability to set and manage customer expectations and negotiate appropriate resolutions to issues.
• Exceptional project management skills and PMP certification are a plus but do not replace relevant work experience.
• Expertise in SaaS platforms.
• Experience working with data or analytics software is preferred; 5+ years of relevant work experience.
• Business acumen, strong consulting skills, and experience.
• PMO, Project Management, Program Management experience / Account Management experience (at least 3 years experience).
• Client-facing is a big plus.
• Preferred: Proficiency in SQL technologies; knowledge of database structure, design, and modeling concepts; and/or experience in the currently available modern data stack tools suite.

Benefits

• Competitive Salary & Equity: We aim high, targeting the 75th percentile for all roles.
• Growth & Autonomy: Small team, big impact—grow alongside us!
• Medical, Dental & Vision: 100% coverage for US based employees, 75% premium coverage for dependents.
• 401(k): Available through Human Interest (no match right now).
• Learning & Development: $500 yearly for L&D resources.
• Flexible PTO: We’re big fans of working hard and recharging when needed!
• Remote-First: A fully distributed workforce within the US and Europe.
• Company Offsite: Our annual offsite for collaboration and team fun!
• Paid Parental Leave: 16 weeks for birth-parents, 12 weeks for non-birth parents.