Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

In Short

Lead all aspects of Expert Services engagements for Gong customers.
Manage multiple customer programs to a defined scope, schedule, and budget.
Forecast work and deploy program resources according to delivery plans.
Ensure program deliverables are completed to the highest quality standards.
Balance competing priorities effectively across multiple customers and projects.
Conduct & coordinate meetings onsite and remotely according to the Gong Professional Services methodology standards.
Execute ongoing program planning, discovery, and design workshops to map customer use cases to Gong platform workflows.
Provide regular communications (verbal and written) to executive leadership, project teams, and customers.
Identify, document, and lead mitigation efforts for program risks - disseminating clear and consistent updates to internal and external stakeholders.
Challenge, advise, and redirect teams as well as client expectations when needed for successful program delivery.

Requirements

6-8 years of Project Management experience (time, cost, scope, risk management); PMP certification is a plus.
5+ years of professional consulting experience, preferably in Enterprise software.
Attention to detail and ability to prioritize and plan effectively.
Proven ability to influence change within customer organizations.
Excellent instincts and ability to interface at a senior level with ease.
Understanding and experience in sales strategy.
Experience with SaaS applications that support Enterprise business processes.
Strong CRM experience or knowledge (Salesforce.com or Dynamics preferred).
Solid ability to optimally coordinate and work across functional & technical teams – both internally and with partners, both in-person and virtually.
Understand business and organizational complexity at large strategic firms.

Benefits

We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
401(k) program to help you invest in your future.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.
Work from home stipend to help you succeed in a remote environment.