Engagement Manager - Remote

Overview

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

In Short

• Lead all aspects of Expert Services engagements for Gong customers.
• Manage multiple customer programs to a defined scope, schedule, and budget.
• Forecast work and deploy program resources according to delivery plans.
• Ensure program deliverables are completed to the highest quality standards.
• Balance competing priorities effectively across multiple customers and projects.
• Conduct & coordinate meetings onsite and remotely according to the Gong Professional Services methodology standards.
• Execute ongoing program planning, discovery, and design workshops to map customer use cases to Gong platform workflows.
• Provide regular communications (verbal and written) to executive leadership, project teams, and customers.
• Identify, document, and lead mitigation efforts for program risks - disseminating clear and consistent updates to internal and external stakeholders.
• Challenge, advise, and redirect teams as well as client expectations when needed for successful program delivery.

Requirements

• 6-8 years of Project Management experience (time, cost, scope, risk management); PMP certification is a plus.
• 5+ years of professional consulting experience, preferably in Enterprise software.
• Attention to detail and ability to prioritize and plan effectively.
• Proven ability to influence change within customer organizations.
• Excellent instincts and ability to interface at a senior level with ease.
• Understanding and experience in sales strategy.
• Experience with SaaS applications that support Enterprise business processes.
• Strong CRM experience or knowledge (Salesforce.com or Dynamics preferred).
• Solid ability to optimally coordinate and work across functional & technical teams – both internally and with partners, both in-person and virtually.
• Understand business and organizational complexity at large strategic firms.

Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.