CRM Vice President - Remote

Overview

iCapital is looking to hire a CRM Vice President to lead strategic initiatives to enhance customer engagement and outcomes.

In Short

• Lead strategic initiatives to enhance customer engagement.
• Define and support the customer contact strategy.
• Optimize engagement processes and ensure data quality.
• Utilize CRM data for journey mapping and insights.
• Enhance customer experience through data-driven refinement.
• Collaborate with cross-functional teams.
• Implement data governance standards.
• Support the development of customer surveys.
• Identify opportunities for automation in workflows.
• Create CRM strategies to improve client relationships.

Requirements

• Bachelor’s degree in marketing or related field.
• 10-15+ years of relevant marketing experience.
• Proven experience in CRM data management.
• Strong understanding of data governance and privacy regulations.
• Proficiency in CRM platforms like HubSpot, Salesforce, and Snowflake.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills.
• Able to thrive in a fast-paced environment.

Benefits

• Base salary range of $140,000 to $185,000.
• Equity for all full-time employees.
• Annual performance bonus.
• Employer matched retirement plan.
• Generously subsidized healthcare.
• 100% employer paid dental and vision.
• Telemedicine and virtual mental health counseling.
• Parental leave.
• Unlimited paid time off (PTO).
• Flexibility to work remotely on Fridays.