Technical Support Engineer - LogScale - Remote

Overview

As a Technical Support Engineer at CrowdStrike, you will play a crucial role in providing technical customer support, managing urgent customer issues, and contributing to the development of troubleshooting techniques and processes.

In Short

• Work with a passionate team in the cybersecurity industry.
• Manage customer support tickets and contribute to knowledge bases.
• Assist with troubleshooting and mentoring junior team members.
• Engage with cross-functional teams to resolve operational problems.
• Participate in a PagerDuty rotation for urgent issues.
• 3+ years of experience in technical customer support.
• Strong skills in Linux systems and scripting.
• Familiarity with container orchestration tools like Kubernetes.
• Excellent written and verbal communication skills.
• Opportunity to work remotely from Mexico.

Requirements

• 3+ years of technical customer support experience.
• Strong analytical and problem-solving skills.
• Experience with B2B SaaS environments.
• Knowledge of Linux systems and command-line navigation.
• Ability to work independently and detail-oriented.
• Experience with ticket tracking systems.
• Deep empathy for users.
• Strong communication skills.
• Ability to educate while problem-solving.
• Passion for learning and mastering systems.

Benefits

• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holiday policies.
• Paid parental and adoption leave.
• Professional development opportunities.
• Employee networks and volunteer opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ globally.
• Commitment to diversity and inclusion.
• Equal opportunity employer.