Senior Customer Success Manager - LogScale/Next-Gen SIEM - Remote

Overview

As a Senior Customer Success Manager at CrowdStrike, you will play a crucial role in ensuring customers derive maximum value from the LogScale/Next-Gen SIEM product suite while fostering strong relationships and driving product adoption.

In Short

• Build and maintain relationships with customers.
• Support customers in achieving their business outcomes.
• Create success plans tailored to customer goals.
• Manage renewal risks and collaborate with sales teams.
• Conduct strategic business reviews.
• Serve as a customer advocate within CrowdStrike.
• Drive customer value and expansion.
• Create knowledge base content.
• Participate in technical communications and best practices sharing.
• Travel up to 25% as needed.

Requirements

• Bachelor’s Degree or equivalent experience.
• Minimum of 3 years in a Customer Success or Technical Account Management role.
• 2+ years in SIEM and SOAR technologies.
• Excellent customer service and communication skills.
• Proven problem-solving abilities.
• Collaborative attitude.
• Commitment to customer success.
• Bonus: 5+ years in SaaS organizations.
• Familiarity with DevOps, IT operations, Security, and Cloud.
• Experience in software integration projects.

Benefits

• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities.
• Employee Networks and volunteer opportunities.
• Vibrant office culture.
• Great Place to Work Certified™ globally.