Renewals Account Manager - Remote

Overview

As a Renewals Account Manager at CrowdStrike, you will partner with Corporate Account Managers, Channel Partners, and Customers to retain and expand customer revenue, ensuring timely and accurate contract renewals.

In Short

• Collaborate with Sales Operations and Finance to validate account data.
• Research customer license purchase and renewal history.
• Gather requirements for renewal and upsell opportunities.
• Build and deliver validated renewal quotes to customers.
• Provide high-touch customer service and support.
• Identify at-risk renewals and create action plans.
• Consult customers for feedback on product enhancements.
• Work with complex quoting scenarios and approvals.
• Ensure alignment between entitlement and actual usage.
• Help manage the SaaS subscription renewals process.

Requirements

• 3+ years of experience in Renewals, Sales Operations, or Account Management.
• Relevant industry experience in High Tech, SaaS, or Cybersecurity.
• Bachelor's degree or relevant experience.
• Proficient in MS Excel and Salesforce.
• Exceptional communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Attention to detail and organizational skills.
• Experience with Clari preferred but not required.
• Ability to work independently or in a team.
• Tech-savvy and adaptable to change.

Benefits

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Employee Resource Groups and volunteer opportunities.
• Great Place to Work Certified™ globally.
• Culturally diverse and inclusive workplace.
• Commitment to equal employment opportunities.