Lead Customer Success Manager, Strategic Accounts - Remote

Overview

The Strategic Accounts team at HubSpot services our highest-paying and most complex customers. This team is responsible for coordinating the post-sale customer experience, enabling customers to achieve outcomes and making the value they’re getting out of HubSpot visible as a way of driving usage, desired outcomes, retention and growth.

In Short

• Oversee the customer experience for a portfolio of 30 - 40 enterprise-level, high-value accounts with the goals of retention and growth.
• Build and foster deep relationships at all levels of the customer organisation.
• Use strategic thinking and consultative problem solving to help customers achieve measurable business outcomes.
• Partner with internal cross-functional teams to develop and execute success plans.
• Create and deliver Executive Business Reviews and strategic consultations.
• Act as a customer advocate, developing adoption roadmaps and removing barriers.
• Travel onsite to deliver strategic consulting engagements if needed.
• Demonstrate a significant impact on the business in program development and team growth.

Requirements

• A personal investment in helping customers succeed.
• Experience working with large organizations (200+ employees).
• Experience managing a minimum of $5 - 6M ARR.
• A proven track record of impacting customer results through strategic consulting.
• Strong communication and relationship-building skills.
• Project management expertise.
• Experience with risk management and account retention strategies.
• An autonomous, proactive approach to solving challenges.
• Experience as a Senior CSM or with strategic partnerships.
• Experience working with VP+ or C-suite decision-makers.

Benefits

• You can choose to work from Home, Office or Flex!
• World class new hire training and onboarding.
• An education allowance up to USD$5,000 per annum.
• Flexible Time Off Policy + a week of rest!
• Private health insurance allowance.
• Paid 4 week sabbatical after 5 years with HubSpot.
• Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks.