Senior Customer Success Manager - Strategic Accounts - Remote

Overview

Enode is on a mission to accelerate the transition to a sustainable energy system by connecting and optimizing energy devices. They are looking for a Senior Customer Success Manager to lead their work with large, complex customers and build the Customer Success function.

In Short

• Manage a portfolio of high-priority customers.
• Own the full post-sales cycle for accounts.
• Build the Customer Success function within Enode.
• Collaborate with product teams to evolve products.
• Work with Sales and Marketing to improve customer journey.

Requirements

• 5+ years of relevant experience in Customer Success or management consulting.
• Strong client-facing and communication skills.
• Start-up mindset with a drive to build a climate-tech business.
• Entrepreneurial spirit and ownership mentality.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively in cross-functional teams.
• Bonus: Experience in the energy sector or API products.
• Bonus: Experience in product management.

Benefits

• Stimulating and caring work environment.
• Opportunity to join an early-stage climate tech startup.
• Competitive compensation with an attractive employee option program.
• Unlimited PTO and flexible working schedule.
• Remote-first setup with home office stipend.
• Regular off-sites in exciting locations.