Customer Success Lead, Strategic Accounts - Remote

Overview

As a Customer Success Lead for strategic accounts at Notable Health, you will be the orchestrator of customer success for our most valuable and complex healthcare clients, leveraging Notable's full platform capabilities to drive transformative outcomes.

In Short

• Establish trusted advisor relationships with C-suite executives.
• Develop and execute multi-quarter success roadmaps.
• Partner with the Partnership Manager for successful renewals and upsell opportunities.
• Build trust with diverse stakeholders across the customer organization.
• Maintain a significant on-site presence (50% travel).
• Proactively manage escalations and coordinate cross-functional teams.
• Drive revenue growth through new leads and pipeline generation.
• Ensure Notable's solutions deliver tangible ROI.
• Communicate complex technical concepts to non-technical audiences.
• Lead cross-functional teams and drive collaboration.

Requirements

• 7+ years of experience in customer success, implementation, or consulting in healthcare.
• Proven track record of building relationships with C-suite executives.
• Strong technical understanding of healthcare IT systems.
• Exceptional communication and interpersonal skills.
• Deep understanding of the healthcare industry and technology's role in it.
• Strategic thinker with leadership abilities.
• Bachelor's degree or equivalent experience.
• Willingness to travel up to 50% of the time.

Benefits

• Opportunity to impact healthcare positively.
• Work with a team dedicated to meaningful change.
• Engage with top-tier healthcare clients.
• Collaborate with innovative professionals.
• Flexible work environment.