Client Executive, Partnerships - Remote

Overview

The Client Executive, Partnerships sits on the Client Success Partnerships (CSP) team, the central engine for driving value and growth within our established B2B channel partner ecosystem. Our team is responsible for the end-to-end success of partners and their derived clients, managing a portfolio that exceeds $9 million in revenue and achieving a strong 105% Annual Revenue Retention rate last year.

In Short

• Manage day-to-day client success activities for a portfolio of mid-market clients acquired through channel partners.
• Serve as the primary strategic advisor and relationship manager for your clients.
• Ensure seamless communication and alignment on client strategy, reporting, and renewals.
• Develop and execute client success plans with metric-based reporting.
• Execute the renewal process for your book of business.
• Share client feedback with internal teams to inform improvements.

Requirements

• 5+ years of experience in a client-facing role such as Customer Success or Account Management.
• Experience in the employee benefits, healthcare, or digital health space is strongly preferred.
• Experience managing a client portfolio and contributing to commercial outcomes.
• A track record of navigating complex client relationships.
• Exceptional communication and presentation skills.
• A proactive, independent, and solutions-oriented mindset.
• A collaborative spirit and willingness to mentor others.

Benefits

• Competitive pay and benefits that support your whole self.
• A mission that matters—with impact you can see and feel.
• A culture that’s collaborative, inclusive, and grounded in our values.
• The chance to shape what mental health care looks like next.