Technical Support Specialist Level 1 - Native French Proficiency - Remote

Overview

Hostaway is looking for a tech-savvy Technical Support Specialist Level 1 to join our team, focusing on our North American and growing European markets. You'll master our B2B SaaS product portfolio and provide expert support to help customers maximize their short-term rental bookings. As a native-level French speaker, you'll be essential in delivering top-tier service to our expanding French and European customer base.

In Short

• Diagnose and troubleshoot technical issues related to our SaaS platforms.
• Collaborate with internal teams to resolve complex technical issues.
• Document and track customer inquiries and resolutions.
• Identify opportunities for process improvements.
• Assist in product demonstrations and training sessions.
• Stay updated with product features and industry trends.
• Experience as a Technical Support Specialist or Customer Call Centre Specialist.
• Willingness to do shift work, mainly from 9 AM to 6 PM CET.
• Native level French proficiency and C2 English.
• Eagerness to learn and focus on customer service.

Requirements

• Experience in technical support or customer service roles.
• Ability to work flexible shifts including weekends.
• Proficiency in French and English.
• Strong communication and problem-solving skills.
• Customer-centric approach and eagerness to learn.

Benefits

• Competitive compensation based on market rates.
• 100% remote work environment.
• Equity options in a growing company.
• Values-driven leadership and culture.
• Opportunities for professional growth and development.
• Diverse and dynamic team culture.