Technical Support Specialist Level 1 - Remote

Overview

This position is for a Technical Support Specialist Level 1, ideal for early-career professionals, offering hands-on training and career growth opportunities in technical support and cloud operations.

In Short

• Remote position based in the USA or Canada (Eastern Time Zone)
• Full-time contract role
• Coordinate cloud software updates and system maintenance
• Communicate with customers about maintenance schedules
• Manage project timelines using JIRA
• Assist with internal coordination and process documentation
• Participate in structured training for technical expertise
• Collaborate with project managers on planning and execution
• Ideal for detail-oriented individuals with excellent communication skills
• Opportunity for career growth into technical and customer-facing roles

Requirements

• Detail-oriented mindset
• Excellent communication skills
• Proactive approach to problem-solving
• Interest in technical support and cloud operations
• Familiarity with project management tools like JIRA

Benefits

• Hands-on training in a leading enterprise platform
• Career growth opportunities
• Work in a supportive team environment
• Flexible remote work