Metro Service Manager - Remote

Overview

The Metro Service Manager role at HopSkipDrive focuses on ensuring high standards of client care by providing proactive support throughout the operational lifecycle.

In Short

• Serve as the primary point of contact for assigned clients.
• Respond to and resolve complex client inquiries.
• Lead and manage implementation of new business.
• Act as a trusted advisor for clients.
• Gather and analyze feedback on ride experiences.
• Collaborate with cross-functional teams to address client satisfaction issues.
• Partner with Customer Support Specialists for real-time issue resolution.
• Conduct client meetings to strengthen relationships.
• Drive strategic planning of business reviews.

Requirements

• 5+ years in Customer Success, Account Management, or Implementation.
• Willingness to travel (10%-20%) for client relationships.
• Proven ability to manage client relationships and resolve issues.
• Strong communication skills, both written and verbal.
• Expertise in analyzing data and implementing solutions.
• Experience in team collaboration.
• Proficiency with CRM tools like Salesforce or Kustomer.
• Proactive, problem-solving mindset.

Benefits

• Equity options for full-time employees.
• Flexible vacation policy.
• Medical, dental, vision, and life insurance.
• 401(k) and FSA options.
• Opportunity to work in a rapidly growing company.