Caregiver Support Specialist - Remote

Overview

As a Caregiver Support Specialist at HopSkipDrive, you will play a crucial role in ensuring every ride is delivered smoothly and safely by providing exceptional support to caregivers.

In Short

• Provide outstanding support to current and potential caregivers.
• Achieve complete resolutions for caregiver inquiries and issues.
• Collaborate with the Customer Support & Operations teams.
• Build trust and comfort with caregivers through problem-solving.
• Communicate effectively via phone and email.
• Troubleshoot questions about the app and website.
• Provide ride and account assistance to caregivers.
• Complete projects and support tasks as directed.

Requirements

• Fluent in English and Spanish.
• Prior experience in customer success or support.
• Ability to multitask effectively.
• Strong problem-solving skills.
• Timely response to customer queries.
• Maintain composure under pressure.
• Collaborative team player.
• Proficient in Google Workspace; Kustomer preferred.

Benefits

• Equity for full-time employees.
• Flexible vacation policy.
• Medical, dental, vision, and life insurance.
• 401(k) and FSA options.
• Opportunity to work in a VC-backed company.