Caregiver Support Specialist - Remote

Overview

At HopSkipDrive, our goal is to create opportunity for all through mobility. We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country.

Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than five million rides across over 17 states around the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.

In Short

• Provide outstanding support to current and potential caregivers, prioritizing their engagement and satisfaction.
• Achieve complete resolutions for caregiver inquiries and issues.
• Collaborate with the Customer Support & Operations teams to ensure a positive experience.
• Build trust with caregivers through excellent customer service.
• Communicate effectively with caregivers via phone and email.
• Troubleshoot questions about our app and website.
• Provide ride and account assistance to caregivers and riders.
• Complete projects and support tasks as directed by leadership.

Requirements

• Fluent written and verbal communications in both English and Spanish.
• Prior experience in customer success, support, or call centers.
• Ability to multitask effectively while providing excellent customer service.
• Strong problem-solving skills.
• Ability to respond to customer queries accurately and timely.
• Proven track record of maintaining composure under pressure.
• Ability to work collaboratively in a team setting.
• Proficiency in Google Workspace; Kustomer experience preferred.

Benefits

• Equity ownership for full-time employees.
• Flexible vacation policy.
• Medical, dental, and vision insurance.
• 401(k) and FSA options.
• Opportunity to work in a rapidly growing, VC-backed company.