Care Support Specialist - Remote

Overview

The Care Support Specialist plays a key role in assisting clients, their families, and caregivers with compassion and efficiency in a remote work environment.

In Short

• Support the Care Support Partner in delivering coordinated services.
• Serve as the initial point of contact through a digital platform.
• Collect and manage vital client information.
• Schedule and coordinate service-related appointments.
• Provide operational support for timely service delivery.
• Respond to general inquiries and escalate complex needs.
• Participate in team meetings and training.
• Demonstrate adaptability and a positive attitude.

Requirements

• Bachelor’s degree or equivalent experience in relevant fields.
• 2 years of experience in a client-facing or service support role.
• Commitment to empathy, confidentiality, and professionalism.
• Ability to work independently and collaboratively.

Benefits

• Healthcare: PPO and HSA plans.
• 401(k) with up to 3% employer match.
• 30 Days Paid Time Off (PTO) plus 12 paid holidays.
• Short and Long-Term Disability, Life Insurance.
• Employee discounts and other benefits.