Service Manager - Remote

Overview

The Service Manager will lead a team of service technicians and field controls engineers to provide exceptional customer service and support for packaging machinery, focusing on service revenue growth and customer satisfaction.

In Short

• Collaborate with internal stakeholders for customer service excellence.
• Grow service revenues through proactive maintenance initiatives.
• Ensure quality standards and best practices are met.
• Mentor and train service technicians.
• Optimize customer experience through tailored training and support.
• Manage field service schedules effectively.
• Support recruitment and training of service technicians.
• Drive collaborative culture for best-in-class service.
• Travel for customer support and training as needed.
• Perform additional duties as assigned.

Requirements

• High School diploma or equivalent; Associate's or Bachelor's preferred.
• At least 3 years of relevant management experience.
• Technical background in packaging machinery or equivalent.
• Strong problem-solving skills.
• Ability to work in a cross-functional team environment.
• Excellent communication and conflict management skills.
• Effective time management and personal organization.
• Attention to detail while multi-tasking.
• Results-oriented attitude with accountability.
• Change management and growth orientation.

Benefits

• Medical/HSA/FSA coverage.
• Dental and vision insurance.
• 401k plan.
• Company paid Life and AD&D insurance.
• Optional life insurance.
• Flexible work schedule.