Regional Shift Lead - Remote

Overview

Honor exists to expand the world’s capacity to care. We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale.

Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.

The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults.

Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems!

In Short

• Provide exceptional service to clients and Care Pros through Regional Associate support.
• Prioritize work within the market team to meet the dynamically changing needs of partners, clients, and Care Pros.
• Support Regional Associates who are responding to inquiries and issues in a timely manner.
• Provide feedback and coaching on workflows and execution of tasks to Regional Associates.
• QA success metrics like call answer rates and voicemail resolution.
• Manage updates to client accounts and care plans.
• Document client and Care Pro tickets in Admin.
• Provide critical updates to partners and respond to their time-sensitive requests.
• Work cross-functionally to support other internal efforts.

Requirements

• 3+ years of experience working in a customer service role.
• 6+ months of experience in a complex client or patient management position.
• 1+ years in a lead role.
• Strong commitment to providing high-quality care and exceptional customer service.
• Flexibility to work on at least one weekend day.

Benefits

• Equity and 401K with up to a 4% match.
• Medical, dental, and vision coverage including zero-cost plans for employees.
• Short Term Disability, Long Term Disability, and Life Insurance fully employer paid.
• Generous time off program, mental health benefits, wellness program, and discount program.