Client Manager - Remote

Overview

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. 

In Short

• Guide clients and families through the full care journey, from onboarding to ongoing service.
• Maintain regular contact with clients to manage scheduling, adapt care plans, and ensure a positive experience.
• Build strong relationships with Care Pros, ensuring quality matches and consistent staffing.
• Partner daily with Honor’s frontline support and staffing teams to ensure reliable schedules and timely updates.
• Manage escalations and complex care situations with professionalism, sensitivity, and clear communication.
• Work cross-functionally to provide feedback to internal teams to continuously improve processes.
• Drive efficiency by balancing automation with personalized service, always keeping client experience at the center.
• Build and maintain strong relationships with partner agencies, translating client needs into actionable care plans.
• Provide real-time updates and regular check-ins on client status, issues, and care plan changes.
• Triage requests and set clear expectations to maintain trust and alignment with partners.

Requirements

• 3+ years of experience in a complex client, patient management, or high-volume customer service role; staffing experience strongly preferred.
• A client-first mindset, with a deep commitment to quality care and customer satisfaction.
• A strong sense of ownership and detail orientation, with a track record of managing complex processes.
• Confidence in navigating escalations, solving problems creatively, and building trust with clients and partners.
• Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment and make sound decisions under pressure.
• Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus.
• Flexibility to support clients and partners during evenings or weekends if work is not completed during business hours and support on two holidays per year.

Benefits

• Base pay is just one part of our total rewards program.
• Honor offers equity and 401K with up to a 4% match.
• We provide medical, dental and vision coverage including a zero cost plan for employees.
• Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.
• We offer a generous time off program, Employee Assistance Program.