Customer Success Engineer - Remote

Overview

HiveMQ empowers businesses to transform with the most trusted MQTT platform. Designed to connect, communicate, and control IoT data under real-world stress, the HiveMQ MQTT platform is the proven enterprise standard and powers use cases in automotive, energy, logistics, smart manufacturing, transportation, and more. Leading brands like Audi, BMW, Liberty Global, Mercedes-Benz, Siemens, and ZF choose HiveMQ to build smarter IoT projects, modernize factories, and create better customer experiences.

HiveMQ is a remote-first company headquartered in Landshut, Germany, with a US office. The last time we counted, we spoke 32 languages within our diverse team at HiveMQ. We are looking for innovative, motivated, and passionate individuals to join our rapidly growing company.

In Short

• Increase our customers' trust in and success with the HiveMQ Platform
• Proactively help customers with current and future challenges by demonstrating how various products and services can be best utilized.
• Act as the technical liaison to our customers, check-in regularly and provide architectural support, support them in building technical proofs of concept and showcase new products.
• Internally representing the customer’s voice towards the HiveMQ Product Management to ensure our products continue to provide the best possible value for our customers.
• Work in close collaboration with the HiveMQ technical support team to guarantee that our documentation and knowledge base constantly improves, keeping our ease of use promise.

Requirements

• Bachelor’s degree in a related technical field or equivalent practical experience.
• Supported enterprise level accounts on their technical success journey successfully.
• Experience in direct customer communication, interfacing with executive stakeholders, driving technical implementation or transformation programs.
• Experience managing high impact cross functional projects.
• Experience in distributed systems with messaging or database technology.
• Experience in designing architecture and proofs of concept.
• Excellent communication and writing skills in English.
• Familiarity with modern cloud architectures.

Benefits

• Join a diverse team that speaks 32 languages.
• Work in a remote-first environment.
• Be part of a rapidly growing company.