Disputes Manager - Remote

Overview

Highnote is looking for a Disputes Manager to lead and manage the dispute resolution process, ensuring all cases are handled efficiently and in accordance with company policies and regulations.

In Short

• Lead and mentor a team of dispute analysts.
• Serve as an escalation point for complex disputes.
• Create and manage processes for dispute cases.
• Manage regulatory reporting and coordination with banks.
• Ensure compliance with company policies and legal standards.
• Generate reports on dispute trends and customer satisfaction.
• Identify patterns leading to disputes and recommend improvements.

Requirements

• 10+ years of experience in card issuing disputes.
• Managerial experience.
• Strong knowledge of compliance obligations.
• Ability to work under pressure and meet deadlines.
• Experience presenting to executive teams.

Benefits

• Flexible time off (unlimited PTO).
• 100% healthcare coverage + 75% for dependents.
• 401k program.
• Up to 16 weeks off for maternity leave.
• Equity in Highnote.
• Stipend for home office setup.