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Referral Coordination Manager-Central New York State - Remote

Posted 8 weeks ago
Human Resources
Full Time
United States
$68,800 - $79,000/year

Overview

The Referral Coordination Manager at Healthy Alliance is responsible for managing the overall performance and day-to-day operations of the Referral Coordination Center, ensuring optimal support for community members and network partners.

In Short

  • Manage the Referral Coordination Center's daily operations.
  • Provide exceptional customer service and support to network participants.
  • Oversee referral management and network optimization.
  • Develop and maintain workflows, policies, and procedures.
  • Collaborate with internal teams to enhance service delivery.
  • Monitor and analyze referral quality and outcomes.
  • Coach and support Referral Navigators in their roles.
  • Identify opportunities for improvement within the organization.
  • Ensure adherence to established workflows and network standards.
  • Participate in community engagement and outreach efforts.

Requirements

  • Bachelor’s degree required; equivalent experience may be considered.
  • 2-5 years of management or care coordination experience required.
  • Experience in a social care environment preferred.
  • Strong verbal and written communication skills.
  • Knowledge of community social care resources.
  • Excellent time management and multitasking abilities.
  • Effective problem-solving skills and data analysis capabilities.
  • Ability to build and maintain successful teams.
  • Commitment to Healthy Alliance's core values.
  • Experience in coaching and mentoring staff.

Benefits

  • Competitive compensation package.
  • Comprehensive insurance benefits.
  • 401K with company match.
  • Unlimited paid time off after 90 days.
  • Company-sponsored training and certification opportunities.
  • Remote work with flexible schedules.
  • Workplace that values safety, respect, and diversity.
Healthy Alliance logo

Healthy Alliance

Healthy Alliance is dedicated to improving health and empowering underserved communities across New York. As the Social Care Network Lead Entity for various regions, the organization focuses on ensuring reliable access to health-related social needs and services for Medicaid members. With a commitment to advancing health equity, Healthy Alliance collaborates with a diverse network of organizations to address the unique health challenges faced by different communities. Recognized as one of the best places to work in healthcare, Healthy Alliance fosters a culture of autonomy, mastery, and purpose, valuing diversity and employee engagement while providing comprehensive benefits and professional development opportunities.

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