Referral Coordination Manager-Central New York State - Remote

Overview

The Referral Coordination Manager at Healthy Alliance is responsible for managing the overall performance and day-to-day operations of the Referral Coordination Center, ensuring optimal support for community members and network partners.

In Short

• Manage the Referral Coordination Center's daily operations.
• Provide exceptional customer service and support to network participants.
• Oversee referral management and network optimization.
• Develop and maintain workflows, policies, and procedures.
• Collaborate with internal teams to enhance service delivery.
• Monitor and analyze referral quality and outcomes.
• Coach and support Referral Navigators in their roles.
• Identify opportunities for improvement within the organization.
• Ensure adherence to established workflows and network standards.
• Participate in community engagement and outreach efforts.

Requirements

• Bachelor’s degree required; equivalent experience may be considered.
• 2-5 years of management or care coordination experience required.
• Experience in a social care environment preferred.
• Strong verbal and written communication skills.
• Knowledge of community social care resources.
• Excellent time management and multitasking abilities.
• Effective problem-solving skills and data analysis capabilities.
• Ability to build and maintain successful teams.
• Commitment to Healthy Alliance's core values.
• Experience in coaching and mentoring staff.

Benefits

• Competitive compensation package.
• Comprehensive insurance benefits.
• 401K with company match.
• Unlimited paid time off after 90 days.
• Company-sponsored training and certification opportunities.
• Remote work with flexible schedules.
• Workplace that values safety, respect, and diversity.