Manager, Central Study Coordinators - Retention - Remote

Overview

The Manager, Central Study Coordinators – Retention is responsible for hiring, developing, enabling, and engaging a team of Central Study Coordinators to ensure high performance and exceptional participant experience in clinical research.

In Short

• Manage a team of Central Study Coordinators - Retention (CSC-Rs).
• Provide day-to-day support to drive program results.
• Collaborate with leadership to understand program goals.
• Translate priorities into actionable goals for the team.
• Ensure the team has appropriate resources and expertise.
• Devote at least 10% of time to team activities.
• Strong knowledge of the clinical research industry required.
• Experience in patient recruitment and retention is essential.
• Focus on exceptional participant experience.
• Managerial level role with a proven track record in customer service.

Requirements

• Experience in clinical research.
• Proven track record in patient recruitment and retention.
• Strong leadership and team management skills.
• Ability to collaborate with various teams.
• Excellent communication skills.
• Ability to translate goals into actionable tasks.
• Experience in customer service.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Commitment to improving participant experience.

Benefits

• Opportunity to make a significant impact in clinical research.
• Collaborative work environment.
• Professional development opportunities.
• Supportive team culture.
• Engagement in meaningful work.
• Competitive salary and benefits.
• Flexible work arrangements.
• Access to resources for team success.
• Focus on long-term impact for generations.
• Commitment to employee well-being.