Central Study Coordinator - Retention - Remote

Overview

The Central Study Coordinator – Retention (CSC-R) position combines clinical research and patient education skills into a singular role that delivers a strong customer experience for participants of patient programs, primarily the Future of Medicine program.

In Short

• Build strong rapport with participants in a virtual environment.
• Manage patient-facing work to deliver high-quality customer experience.
• Educate participants on potential study opportunities.
• Perform the Informed Consent process virtually.
• Pre-screen and refer participants to specific study sites.
• Communicate with participants during routine check-ins.
• Analyze study protocols to match participants with studies.
• Manage participant communication via various platforms.
• Attend regular meetings and stay updated on department information.
• Continuously meet KPIs and deliver quality work.

Requirements

• At least 2 years of relevant clinical research experience.
• Experience with patient education and retention.
• Proficient in research and basic medical terminology.
• Strong organization and time management skills.
• Excellent customer service skills.
• Ability to work effectively in a remote environment.
• Proper home office set-up including high-speed internet.
• Fluency in Spanish is a bonus.

Benefits

• PTO/vacation days, sick days, holidays.
• 100% paid medical, dental, and vision insurance.
• HSA plan.
• Short-term and long-term disability insurance.
• 401k retirement plan.