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Central Study Coordinator - Retention - Remote

Posted 4 weeks ago
Customer Service
Full Time
Worldwide

Overview

The Central Study Coordinator – Retention (CSC-R) position combines clinical research and patient education skills into a singular role that delivers a strong customer experience for participants of patient programs, primarily the Future of Medicine program.

In Short

  • Build strong rapport with participants in a virtual environment.
  • Manage patient-facing work to deliver high-quality customer experience.
  • Educate participants on potential study opportunities.
  • Perform the Informed Consent process virtually.
  • Pre-screen and refer participants to specific study sites.
  • Communicate with participants during routine check-ins.
  • Analyze study protocols to match participants with studies.
  • Manage participant communication via various platforms.
  • Attend regular meetings and stay updated on department information.
  • Continuously meet KPIs and deliver quality work.

Requirements

  • At least 2 years of relevant clinical research experience.
  • Experience with patient education and retention.
  • Proficient in research and basic medical terminology.
  • Strong organization and time management skills.
  • Excellent customer service skills.
  • Ability to work effectively in a remote environment.
  • Proper home office set-up including high-speed internet.
  • Fluency in Spanish is a bonus.

Benefits

  • PTO/vacation days, sick days, holidays.
  • 100% paid medical, dental, and vision insurance.
  • HSA plan.
  • Short-term and long-term disability insurance.
  • 401k retirement plan.
Care Access logo

Care Access

Care Access is a healthcare organization dedicated to improving patient access to clinical trials and innovative treatments. The company focuses on bridging the gap between patients and cutting-edge medical research, ensuring that individuals have the opportunity to participate in studies that can lead to advancements in healthcare. With a commitment to patient-centered care, Care Access collaborates with various stakeholders in the medical community to enhance the clinical trial experience and promote better health outcomes.

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