Central Intake Coordinator - Remote

Overview

The Central Intake Coordinator is responsible for managing patient referrals, ensuring service eligibility, and coordinating care while maintaining communication with providers and families.

In Short

• Handles daily patient referrals and intake operations.
• Enters demographic and insurance information for new customers.
• Completes registration of clients into the home care management program.
• Communicates with relevant parties for authorization of home health services.
• Verifies eligibility of members and member benefit coverage.
• Requires knowledge of state Medicaid plans and private insurance.
• Supports the mission and goals of the company.
• Adheres to HIPAA confidentiality rules.
• Reports discrepancies to clinical services and management.
• Must have insurance experience and strong customer service skills.

Requirements

• High School Education; Associates Degree preferred.
• Must have insurance experience.
• Home health experience preferred but not required.
• Exceptional customer service skills.
• Detail-oriented and able to work independently.
• Familiarity with ICD-10 coding.
• Strong verbal and written communication skills.
• 1+ year experience in a clinical environment preferred.
• Proficient in standard computer programs for data entry.

Benefits

• Ability to work remotely.
• Health, Dental & Vision Coverage.
• 401(k) retirement plan.
• Paid Time Off (PTO).
• Short & Long-Term Disability.
• Employee Assistance Program.
• Flexible Spending Accounts.
• Legal Care Plan.
• Pet Discount Program.
• 100% Company Paid Basic Life Insurance.