HSPRS Intake Coordinator - Remote

Overview

The Home Studies and Post Release Services (HSPRS) Intake coordinator is responsible for managing and coordinating case acceptances and closures for the Home Study and Post Release services Program. This position will be responsible for determining program capacity for case assignments, track individual case assignments, transferring of cases to other providers and communicates with program leadership team to coordinate expedited and urgent requests.

In Short

• Direct and coordinate day-to-day referral and intake process for Morrison’s HSPRS program for all locations
• Develop and implement systems and processes to enhance intake process and operations efficiently
• Supervise a team of case aides, including interviewing, hiring, providing ongoing coaching and performance feedback
• Work closely with Case Management supervisors and Assistant Program Directors to meet caseload expectations
• Oversee all case transfers within in and out of network
• Coordinate with leadership to assign high needs and expedited referrals
• Conduct regular internal audits to monitor data integrity
• Support staff with data entry of new referrals accepted
• Accept home study and post release services for new referrals from ORR’s database
• Effectively act as the liaison between network supervisors, external providers and referrals coordinator team

Requirements

• Bachelor’s degree in social work or an equivalent degree in behavioral sciences human services, or social services fields
• At least two years of experience working that demonstrate understanding of client/patient data management and case coordination
• Understanding of ORR intake procedures and placement guidelines
• High proficiency in Microsoft Office, especially proficiency with Word, PowerPoint, and Excel
• Demonstrates an ability to work with diverse populations in a variety of environments

Benefits

• Medical, Vision, Dental, Flexible Spending Accounts
• Employer-Paid Life, Accidental Death and Dismemberment and Long-Term Disability
• Employee Assistance Program (EAP)