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Intake Scheduler/Coordinator - Remote

Posted 2 weeks ago

Overview

We are looking for a Intake Scheduler/Coordinator to be the first point of contact for individuals seeking support from our health, wellness, and rehab center. This role is critical in ensuring a smooth intake process for new clients by handling calls, scheduling appointments, and managing intake paperwork.

In Short

  • Answer and return calls from prospective clients.
  • Gather relevant client information and provide basic details about services.
  • Ensure all client interactions are handled with empathy and confidentiality.
  • Schedule clients for sessions with counselors.
  • Confirm appointments and provide necessary details.
  • Send intake paperwork to new clients and ensure timely completion.
  • Follow up to collect necessary documents.
  • Maintain accurate records of client intake status.
  • Prior experience in a client-facing role.
  • Strong communication skills with a friendly demeanor.

Requirements

  • Prior experience in a client-facing, administrative, or customer service role.
  • Strong communication skills with a friendly and professional demeanor.
  • Ability to handle sensitive client information with discretion.
  • Proficiency with scheduling software and email management.
  • Highly organized with strong attention to detail.
  • Ability to multitask and prioritize tasks efficiently.
  • Compassionate and patient when dealing with client inquiries.

Benefits

  • 100% Remote Work
  • Full time
  • Night Shift

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