Intake Scheduler/Coordinator - Remote

Overview

We are looking for a Intake Scheduler/Coordinator to be the first point of contact for individuals seeking support from our health, wellness, and rehab center. This role is critical in ensuring a smooth intake process for new clients by handling calls, scheduling appointments, and managing intake paperwork.

In Short

• Answer and return calls from prospective clients.
• Gather relevant client information and provide basic details about services.
• Ensure all client interactions are handled with empathy and confidentiality.
• Schedule clients for sessions with counselors.
• Confirm appointments and provide necessary details.
• Send intake paperwork to new clients and ensure timely completion.
• Follow up to collect necessary documents.
• Maintain accurate records of client intake status.
• Prior experience in a client-facing role.
• Strong communication skills with a friendly demeanor.

Requirements

• Prior experience in a client-facing, administrative, or customer service role.
• Strong communication skills with a friendly and professional demeanor.
• Ability to handle sensitive client information with discretion.
• Proficiency with scheduling software and email management.
• Highly organized with strong attention to detail.
• Ability to multitask and prioritize tasks efficiently.
• Compassionate and patient when dealing with client inquiries.

Benefits

• 100% Remote Work
• Full time
• Night Shift