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Referral Coordination Manager - NYS Capital Region - Remote

Posted 8 weeks ago

Overview

The Referral Coordination Manager at Healthy Alliance is responsible for managing the overall performance and day-to-day operations of the Referral Coordination Center, ensuring optimal support for community members and network partners.

In Short

  • Manage the Referral Coordination Center's daily operations.
  • Provide exceptional customer service and support to network participants.
  • Oversee referral management and network optimization.
  • Develop and maintain workflows, policies, and procedures.
  • Collaborate with internal teams to enhance service delivery.
  • Monitor referral quality and provide feedback to staff.
  • Analyze data for trends and improvement opportunities.
  • Coach team members on performance and professional development.
  • Ensure adherence to network standards.
  • Work in a remote environment with flexible schedules.

Requirements

  • Bachelor’s degree required; equivalent experience may be considered.
  • 2-5 years of management or care coordination experience required.
  • Experience in a social care environment preferred.
  • Strong verbal and written communication skills.
  • Knowledge of community social care resources.
  • Excellent time management and multitasking abilities.
  • Effective problem-solving and data analysis skills.
  • Ability to build and maintain successful teams.

Benefits

  • Competitive compensation package.
  • Comprehensive insurance benefits.
  • 401K with company match.
  • Unlimited paid time off after 90 days.
  • Company-sponsored training and certification opportunities.
  • Remote work with flexible schedules.
  • A workplace that values safety, respect, and diversity.

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