Member Engagement Specialist - Remote

Overview

The Member Engagement Specialist will focus on engaging with potential members, building trust, and encouraging them to enroll in our Kidney Health Management program.

In Short

• Proactively contact potential members through various communications channels to explain program benefits and encourage enrollment.
• Build rapport and trust with members through active listening, empathy, and tailored communication.
• Consistently achieve engagement targets as determined by departmental metrics.
• Present a positive, professional, and engaging approach to all prospective members.
• Follow federal, state and local regulations regarding HIPAA and privacy guidelines.
• Collaborate with internal teams to improve outreach strategies.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent is required; college coursework or degree preferred.
• 2 years of experience in sales, customer service, or a related field required.
• Experience using CRM tools and contact center software preferred.
• Ability to work in an in-person, hybrid, or remote setting.
• Flexibility to work evenings, weekends, or adjusted schedules preferred.
• Bilingual English/Spanish fluency preferred.

Benefits

• Opportunity to engage with and support members in a meaningful way.
• Work in a supportive and collaborative team environment.
• Flexible working arrangements.
• Professional development opportunities.
• Contribute to improving health outcomes for members.