Member Engagement Specialist - Remote

Overview

The Member Engagement Specialist role focuses on connecting with potential members to build trust and drive enrollment in a specialty health program.

In Short

• Engage with potential members via phone, email, and other channels
• Educate individuals on program benefits
• Build rapport through active listening
• Meet or exceed engagement and enrollment targets
• Document interactions in compliance with HIPAA
• Share feedback with internal teams to improve strategy
• Support internal initiatives
• Contribute to a positive team culture
• Thrive in a mission-driven environment
• Demonstrate empathy and professionalism

Requirements

• Strong communication skills
• Experience in relationship-building
• Ability to explain complex information clearly
• Familiarity with HIPAA regulations
• Performance-focused mindset
• Ability to work independently and as part of a team
• Proficiency in using various communication channels
• Empathy towards members' needs
• Experience in customer service or engagement roles
• Ability to adapt to a dynamic work environment

Benefits

• Opportunity to make a difference in members' lives
• Work in a mission-driven environment
• Collaborative team culture
• Professional development opportunities
• Flexible working hours
• Supportive management
• Access to health and wellness programs
• Potential for career advancement
• Competitive compensation
• Remote work flexibility