Engagement Specialist - Remote

Overview

The Engagement Specialist is a key member of Zócalo Health’s team, responsible for connecting with members to ensure they receive access to the care and services they need.

In Short

• Conduct in-person outreach attempts for members identified by health plan eligibility lists.
• Complete Athena documentation for outreach attempts.
• Schedule intake appointments and assist with the completion of required forms.
• Attend outreach events and professionally represent Zócalo Health to community members and partners.
• Build and maintain relationships with community coalitions, CPI collaboratives, and other stakeholders.
• Document all outreach attempts and outcomes in Athena and the appropriate trackers.
• Assist in sending patient mailers and making follow-up calls to leads generated from community events.
• Represent Zócalo Health at community coalition meetings and collaborative events.
• Ensure professional, consistent messaging and build trust with community stakeholders.
• Fluent in English and Spanish (verbal and written).

Requirements

• Minimum of 1-3 years of experience in healthcare, community outreach, or a related field.
• Experience in engaging with diverse communities and providing culturally sensitive communication.
• Strong interpersonal and communication skills to build trust and connect with patients and community partners.
• Detail-oriented with excellent organizational skills.
• Comfortable with technology and proficient in using electronic health records (Athena experience preferred).
• Ability to work a flexible schedule, including evenings and weekends.
• Access to reliable transportation for in-person outreach and events.

Benefits

• Comprehensive benefits (medical/dental/vision).
• Generous home office stipend.
• Competitive compensation.
• Generous PTO policy including 6 paid holidays.