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Engagement Specialist - Remote

Posted 2 weeks ago

Overview

The Engagement Specialist is a key member of Zócalo Health’s team, responsible for connecting with members to ensure they receive access to the care and services they need.

In Short

  • Conduct in-person outreach attempts for members identified by health plan eligibility lists.
  • Complete Athena documentation for outreach attempts.
  • Schedule intake appointments and assist with the completion of required forms.
  • Attend outreach events and professionally represent Zócalo Health to community members and partners.
  • Build and maintain relationships with community coalitions, CPI collaboratives, and other stakeholders.
  • Document all outreach attempts and outcomes in Athena and the appropriate trackers.
  • Assist in sending patient mailers and making follow-up calls to leads generated from community events.
  • Represent Zócalo Health at community coalition meetings and collaborative events.
  • Ensure professional, consistent messaging and build trust with community stakeholders.
  • Fluent in English and Spanish (verbal and written).

Requirements

  • Minimum of 1-3 years of experience in healthcare, community outreach, or a related field.
  • Experience in engaging with diverse communities and providing culturally sensitive communication.
  • Strong interpersonal and communication skills.
  • Detail-oriented with excellent organizational skills.
  • Comfortable with technology and proficient in using electronic health records (Athena experience preferred).
  • Ability to work a flexible schedule, including evenings and weekends.
  • Access to reliable transportation for in-person outreach and events.

Benefits

  • Comprehensive benefits (medical/dental/vision).
  • Generous home office stipend.
  • Competitive compensation.
  • Generous PTO policy including 6 paid holidays.

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