Senior Manager, Community Operations - Remote

Overview

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

In Short

• Own and lead the provider community vertical in Customer Experience.
• Define and execute the vision, strategy, and roadmap for provider community.
• Build, manage, and grow a high-performing community team.
• Design and execute initiatives to increase provider engagement, retention, and advocacy.
• Partner cross-functionally within CX and with Marketing, Product, and Growth to integrate community into broader business strategy.
• Build scalable programs, processes, and measurement frameworks.
• Advocate for our communities internally, influencing Headway’s priorities and decisions.

Requirements

• You have 7+ years of experience building and leading community programs, preferably in high-growth or marketplace environments.
• Have a track record of taking a program from 0→1 and scaling it.
• Can balance strategic thinking with hands-on execution.
• Are an exceptional collaborator and relationship-builder.
• Have strong leadership skills and experience hiring, developing, and leading teams.
• Are deeply empathetic toward provider needs and motivated by helping them succeed.
• Are highly organized, data-driven, and capable of managing multiple priorities at once.

Benefits

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development