Community Operations Manager - Remote

Overview

The Community Operations Manager will lead support and engagement services for the DUBS app, focusing on community presence, participation, and retention while managing a team of Player Support & Moderation staff.

In Short

• Manage and scale a team of community moderators and support agents.
• Design and execute programs to enhance user participation and satisfaction.
• Mentor and guide the team to foster a performance-driven culture.
• Build relationships with VIP community members, creators, and influencers.
• Collaborate with Product, Marketing, and Publishing teams.
• Oversee in-app lobbies, chat channels, and app store reviews.
• Gather and analyze user feedback and KPIs.
• Act as lead contact during key moments like content launches.

Requirements

• Experience in community management or customer support.
• Strong leadership and team management skills.
• Ability to analyze data and user feedback.
• Excellent communication and interpersonal skills.
• Experience in the gaming industry is a plus.
• Ability to work in a fast-paced environment.
• Knowledge of community engagement strategies.
• Flexibility to support North American users and future international expansion.

Benefits

• Join a global team of passionate gamers.
• Opportunity to contribute to a rapidly growing app.
• Work in a dynamic and inclusive environment.
• Potential for career growth and development.