Engagement Manager - Remote

Overview

The Engagement Manager at HackerRank is a strategic partner focused on driving customer success and ensuring long-term value from the platform. This role involves building deep relationships with customers and aligning their goals with HackerRank's capabilities.

In Short

• Act as a strategic partner to customers, driving adoption and success.
• Consult with customers to understand issues and provide expert advice.
• Manage and deliver projects to successful conclusions.
• Collaborate with teams to support customer projects.
• Ensure customer delight throughout the customer journey.
• Provide insights to shape product innovation and strategy.
• Thrive in a consultative, problem-solving role.
• Lead cross-functional teams effectively.
• Adapt to ambiguity and changing circumstances.
• 3-5 years of experience in a SaaS environment.

Requirements

• Hands-on delivery experience in a SaaS environment.
• Excellent organizational skills and attention to detail.
• Ability to collaborate with cross-functional teams.
• Strong written and verbal communication skills.
• Expertise in project governance and relationship management.
• Capability to deal with ambiguity and uncertainty.

Benefits

• Be part of a mission-driven, high-performing team.
• Opportunity to drive transformation and advocacy.
• Engage with a diverse range of customers across regions.
• Contribute to shaping product strategy.
• Work in a supportive and collaborative environment.