Engagement Manager - Remote

Overview

BioCatch is the leader in Behavioral Biometrics, leveraging machine learning to analyze online user behavior for fraud prevention and digital transformation.

In Short

• Join BioCatch as an Engagement Manager to drive customer success.
• Work closely with a portfolio of customers post-sales.
• Define strategic direction and collaborate to solve problems.
• Partner with Threat Analysts and Solutions Engineers.
• Manage project coordination and ensure adherence to timelines.
• Lead regular customer meetings and advocate for their needs.
• Prepare Statements of Work and validate technical feasibility.
• Identify new sales opportunities with Strategic Account Managers.
• Focus primarily on Financial Institutions in North America.
• Work in a remote capacity across the USA and Canada.

Requirements

• 5 years of post-sales consulting experience in relevant fields.
• Bachelor’s degree in a STEM or quantitative discipline.
• Strong verbal and written communication skills in English.
• Experience with technical teams and translating requirements.
• Strong consultative and collaborative skills.
• Advanced organizational and project management skills.
• Ability to handle multiple requests and prioritize effectively.
• Team-oriented with conflict management skills.
• Resourceful and able to work with minimal oversight.
• Positive attitude and entrepreneurial spirit.

Benefits

• Opportunity to work with top-tier customers.
• Engage in innovative projects in the cybersecurity space.
• Collaborate with a vibrant and growing team.
• Flexible remote work environment.
• Competitive salary and potential for growth.