Engagement Manager - Remote

Overview

The Engagement Manager at Testlio will drive strategic client success and manage a portfolio of client engagements in a fully remote environment, collaborating with global teams to ensure exceptional testing results.

In Short

• Drive strategic client success and growth.
• Manage a portfolio of client engagements.
• Collaborate with global teams in a fully remote setting.
• Ensure exceptional testing results and value for clients.
• Lead multiple projects and manage client relationships.
• Shape Testlio's approach to client engagement.
• Work with a diverse team across various industries.
• Provide executive-level status reports and metrics.
• Identify upsell opportunities and client needs.
• Participate in the recruitment and coaching of team members.

Requirements

• 3+ years in client services/account management.
• 2+ years in software testing or Quality Assurance.
• Strong strategic thinking and planning skills.
• Exceptional communication and negotiation skills.
• Ability to build successful customer relationships.
• Knowledge of software development and testing methodologies.
• Proactive and results-driven attitude.
• Ability to thrive under pressure and adapt to changes.

Benefits

• Global community and sense of belonging.
• Investment in employee growth and learning.
• Flexible work environment with a fully remote team.
• Paid time off and stock options.
• High NPS score and a strong company culture.
• Opportunity to impact industry standards for quality.
• Collaborative and supportive team dynamics.