Engagement Manager - Remote

Overview

The Engagement Manager is responsible for leading implementation projects for customers, ensuring successful onboarding and customer satisfaction.

In Short

• Manage multiple customer onboarding projects simultaneously.
• Develop detailed project plans and schedules.
• Create weekly status reports for stakeholders.
• Identify and mitigate implementation risks.
• Build strong relationships with customer stakeholders.
• Execute projects in partnership with executive sponsors.
• Track engagement scope and manage change orders.
• Coach project team members for improved teamwork.
• Contribute to team practices and methodologies.
• Adapt to evolving business needs.

Requirements

• Excellent written and verbal communication skills.
• Experience leading customer meetings.
• Ability to solve complex integration problems.
• Strong time management skills.
• In-depth knowledge of enterprise software implementations.
• Experience in documenting business requirements.
• History of successful cross-functional team initiatives.
• Ability to communicate effectively with stakeholders.
• Strong leadership and presentation skills.
• Dynamic and adaptable in fast-paced environments.

Benefits

• Remote work flexibility.
• Exciting off-site bonding experiences.
• Flexible paid time off.
• Stock options included in compensation.
• Budget for home office setup.
• Work trip budget for professional growth.
• Comprehensive health and dental insurance.