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Engagement Manager - Remote

Posted 1 week ago
Project Management
Full Time
Canada

Overview

The Engagement Manager at Replicant is responsible for ensuring the success of customer deployments by providing project engagement advisory services, building customer relationships, and managing deployment projects.

In Short

  • Provide advice and guidance for Replicant customer solutions.
  • Staff projects with appropriate resources.
  • Create and enforce implementation methodologies.
  • Run projects with Replicant customers.
  • Serve as the Professional Services account owner for active projects.

Requirements

  • 2-3 years of customer-facing project management or business consulting experience.
  • Desire to work in a leveraged manner to deliver quality results.
  • Excellent interpersonal, written, and verbal communication skills.
  • Strong organizational skills with the ability to set task lists and timelines.
  • Ability to negotiate and work under pressure.
  • Bachelor's degree in a technical field or equivalent.
  • Willingness to travel 25%.

Benefits

  • Remote working environment respecting time zone differences.
  • Highly competitive salaries and equity options.
  • Top-notch healthcare benefits.
  • Health and wellness perks.
  • Equipment stipend.
  • Flexible vacation policy.
  • Team trips and offsites.
  • 5-week sabbatical after 4.5 years of service.
Replicant logo

Replicant

Replicant is a pioneering company in the field of Contact Center Automation, dedicated to transforming customer service through advanced AI technology. Founded on the belief that machines can engage in meaningful conversations, Replicant's AI platform enables businesses to automate common customer service calls, allowing human agents to focus on more complex issues. With a commitment to innovation, Replicant leverages Large Language Models (LLMs) to enhance customer interactions across various digital channels, providing 24/7 support without delays. The company has experienced significant growth, serving Fortune 500 clients and handling millions of AI calls monthly. Replicant fosters a collaborative and inclusive culture, emphasizing ownership, humility, and self-reflection among its team members.

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