Remote Otter LogoRemoteOtter

Engineering Manager - Remote

Posted Yesterday
Software Development
Full Time
USA

Overview

At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

In Short

  • Collaborate closely with Product Management and Engineering Leadership to build services and platforms.
  • Create and foster a shared mission for your team.
  • Manage and prioritize work through an agile process.
  • Provide mentorship and feedback for team members.
  • Guide architecture/design decisions.
  • Conduct thorough code reviews.
  • Occasionally commit code on non-critical projects.
  • Build a collaborative working culture in a remote-first environment.

Requirements

  • 2+ years of experience leading remote software engineering teams.
  • Experience in driving execution of high-value projects.
  • Strong background in delivering foundational services.
  • Excellent planning and communication skills.
  • Passion for data-driven leadership and product decisions.
  • Experience with Agile methodologies.
  • Ability to increase team velocity and satisfaction.

Benefits

  • Remote working environment that respects time zone differences.
  • Highly competitive salaries, equity, and a 401(k) plan for US Employees.
  • Top of the line healthcare (medical, vision, and dental).
  • Health and Wellness Perk.
  • Equipment Stipend.
  • Flexible vacation policy.
  • Amazing team trips & offsites.
  • 5-week sabbatical after 4.5 years at the company.
Replicant logo

Replicant

Replicant is a pioneering company in the field of Contact Center Automation, dedicated to transforming customer service through advanced AI technology. Founded on the belief that machines can engage in meaningful conversations, Replicant's AI platform enables businesses to automate common customer service calls, allowing human agents to focus on more complex issues. With a commitment to innovation, Replicant leverages Large Language Models (LLMs) to enhance customer interactions across various digital channels, providing 24/7 support without delays. The company has experienced significant growth, serving Fortune 500 clients and handling millions of AI calls monthly. Replicant fosters a collaborative and inclusive culture, emphasizing ownership, humility, and self-reflection among its team members.

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