Software Engineer, AI Agents - Remote

Overview

At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

In Short

• Work directly with customers to architect, deploy, and improve cutting-edge AI Agents using Replicant’s platform.
• Take end-to-end ownership over delivering exceptional customer experiences.
• Collaborate with developers, QA, project teams, and customers.
• Work as an integrated member of a fully remote, cross-functional Agile team.
• Own the integration of Replicant’s solution with customer systems.
• Guide customers through technical decisions and tradeoffs.
• Provide technical mentorship within the Delivery organization.
• Participate in regular on-call rotations to support our systems.
• Minimal travel required for customer requirement analysis.

Requirements

• B.S. or greater in Computer Science or a related field.
• 1+ years of experience in JavaScript, Python, or TypeScript.
• Strong team player with excellent communication skills.
• A strong sense of ownership and customer empathy.
• Experience working with REST APIs and Authentication (OAuth 2.0).

Benefits

• Remote working environment that respects time zone differences.
• Highly competitive salaries, equity, and a 401(k) plan for US Employees.
• Top of the line healthcare (medical, vision, and dental).
• Health and Wellness Perk.
• Equipment Stipend.
• Flexible vacation policy.
• Amazing team trips & offsites.
• 5-week sabbatical after 4.5 years of service.