Software Engineer - AI Agents - Remote

Overview

As a Software Engineer on the Assist Team, you will develop and enhance AI-powered solutions that improve customer support operations, focusing on building autonomous agents and improving LLM performance.

In Short

• Develop new product features for AI agents.
• Enhance LLM model results and infrastructure.
• Collaborate with customers to improve product usability.
• Work in a fast-paced, startup-like environment.
• Contribute to team culture and initiatives.
• Be involved in various roles including coding and user research.
• Utilize techniques like vector search and document re-ranking.
• Design intuitive interfaces for support agents.
• Help shape the future of customer support technology.
• Work with leading tech companies on real-world challenges.

Requirements

• 5+ years of experience in software engineering.
• Experience with LLMs and related technologies.
• Ability to work in a dynamic environment.
• Strong problem-solving skills with a customer-first approach.
• Experience in startups or small teams.
• Willingness to learn and adapt.
• Creative thinking for complex challenges.
• Strong communication and teamwork skills.
• Ambition and drive to achieve high goals.

Benefits

• Generous medical, dental, and vision benefits.
• Paid holidays, sick time, and unlimited time off.
• Monthly credits for professional development and wellness.
• Paid parental leave.
• Hybrid work model with catered lunches.
• 401(k) plan enrollment.