AI Agent Software Engineer - Agent Performance Engineering - Remote

Overview

This position involves working on core systems that enhance AI agents' performance, accuracy, and capability in handling complex customer interactions.

In Short

• Build foundational evaluation infrastructure for AI agents.
• Automate knowledge generation for improved agent knowledge bases.
• Optimize AI agent accuracy through advanced techniques.
• Develop intelligence infrastructure for model upgrades and A/B testing.
• Drive volume automation across communication channels.
• 5+ years of software engineering experience required.
• Experience with AI evaluation systems and data pipelines.
• Passionate about improving AI performance.
• Enjoy fast-paced environments and teamwork.
• Creative problem-solving mindset is beneficial.

Requirements

• 5+ years of experience in software engineering.
• Experience with AI evaluation systems, data pipelines, or AI model optimization.
• Ability to build systems that measure and improve AI performance.
• Experience with retrieval systems and knowledge bases.
• Ambitious and driven with high personal goals.
• Customer-focused approach to problem-solving.
• Ability to adapt quickly in fast-paced environments.
• Creative solutions-oriented mindset.
• Experience in startups or smaller companies is a plus.
• Open to feedback and value teamwork.

Benefits

• Generous medical, dental, and vision benefits.
• Paid company holidays, sick time, and unlimited time off.
• Monthly credits for professional development and wellness.
• Paid parental leave.
• Hybrid work model with catered lunches and snacks.
• 401(k) plan enrollment.